Systemstechnologies

What is Messenger?
A multi-user messaging platform sends messages to:

• Wireless Telephones (WiFi/DECT)
• Pocket Pagers
• PDA
• Cell Phones
• LED Signs
• E-mail
• Monitors all internal alarm systems including; ire, BMS, Access Control, HVAC, Security, and Nurse Call

What is unique about messenger?
Seamless integration of ALL forms of messaging:

• Commercial grade client / server architecture
• True multi-user system
• Simple, scalable and secure interface
• Link multiple sites together via Internet
• Administer the system over the Web
• On-site paging system and wireless messaging on a single platform

Escalation Paths: Alarms escalate until resolved. Handsets may respond to calls to stop escalation. Configurable escalation time. No restrictions on escalation paths (groups, devices).

Linking Hospitals Together: Hospitals may be connected together over the internet. Messages are sent to devices at all locations. Minimal cost compared with dedicated links.

On Site Paging:

• Free message delivery
• Ultra fast message delivery (typically 2 seconds)
• Full Site Coverage – inter system networking allows paging between locations

Reporting:

• Permanent log of all messages
• Single click to view message history
• Solve disputes on when and to whom messages were sent
• Audit trail maintains a log of who modified the system
• In the event of litigation or internal auditing you can easily review what happened during a particular time period

Wireless Telephone Solution:

• Event Notification
• Acknowledge Alarm
• Cancellation Alarm
• Callback Extension
• Force escalation
• Duress (with location)
• Trigger & Cancel calls
• Messaging confirmation
• Message splitting for multiple phone brands
• Unlimited carriers
• Critical messages received even when staff members are not on the site
• Text messaged alarms from VisionLink NurseCall Master to appropriate staff cell phone(s)

E-mail

• Send & Receive emails
• Copies of paging messages sent to email
• Alarms may escalate to email for ease of reference(e.g. monitor service levels)
• Assigns an email address to any wireless device – including wireless handsets!

PBX Integration

• Send alphanumeric and numeric messages
• Can page recipients, groups, rosters or escalation paths
• Voice-prompted
• Priority calls
• Can use wireless telephone