Support
Frequently Asked Questions
Do I need internet or wifi to use your system?
No. Our systems are standalone and wireless using 900 MHz mesh network technology with multiple transmissions for both alerts and supervisory signals.
How difficult are your systems to install?
Our systems are designed to be plug and play so they can be shipped all over the world. All systems are shipped pre-programmed to your specifications and include software for easy adds, moves and changes as desired.
What unique features does the VisionLink® system offer?
We offer bed turn scheduling, check-in scheduling with your choice of active and/or passive resident check-in, silent text messaging from any station or PBX operator to any staffer or group. You can also create your own device names with five distinct priority levels for customized alarms. Call us toll free and your sales engineer can give you many more features with suggestions on how to use them to improve resident and staff safety.
Is the Cloud Reports Dashboard available as an add-on to an existing Vision Link II system?
Yes. It is available as a license option for facilities that already have the Vision Link II Wireless Nurse Call System installed. Contact the sales team at 888-826-3394 or email sales@wirelessnursecall.com to learn more.
How does the Cloud Reports Dashboard help improve staff accountability?
The dashboard tracks staff response times and call resolution data across units and departments, making performance transparent and comparable. This supports quality improvement initiatives and helps identify staffing workflow issues.
Can reports be exported for compliance or audit purposes?
Yes. Reports are exportable and can be used for audits, compliance documentation, and internal reviews. The dashboard gives clinical and administrative leaders transparent, documented records of call activity and staff responsiveness.
Can I customize the reports and views in the dashboard?
Yes. Personalized views support company-wide, facility-specific, and custom reporting needs. Users can save views and reports for quick access, and flexible analytics allow filtering and segmenting data to surface the most relevant insights.
Is the Cloud Reports Dashboard user-friendly for non-technical staff?
Yes. The interface is designed for healthcare teams with visual charts and graphs for quick interpretation. No technical expertise is required to navigate or use the reports.
Do I need on-site servers or special hardware to use the dashboard?
No on-site servers are required. The dashboard is a secure, web-based platform accessible from any authorized device. It centralizes information without the need for manual reporting or on-premises server infrastructure.
Can administrators from multiple facilities view data in one place?
Yes. The Cloud Reports Dashboard centralizes data from all of your facilities into one dashboard. Administrators can view company-wide summaries or drill down into facility-specific or department-level data depending on their access level.
What types of data can I monitor with the Cloud Reports Dashboard?
The dashboard provides real-time monitoring of active and completed nurse calls, staff response times, call volume by unit or floor, escalation events, and workflow bottlenecks. Reports can be filtered by shift, day, week, or month and are exportable for audits, compliance, and internal reviews.
Which nurse call system is the Cloud Reports Dashboard compatible with?
The Cloud Reports Dashboard is designed specifically for facilities using the Vision Link II Wireless Nurse Call System. It connects to your existing Vision Link II setup and does not require a separate hardware installation.
What is the Vision Link II Cloud Reports Dashboard?
The Vision Link II Cloud Reports Dashboard is a web-based reporting platform that gives healthcare administrators real-time visibility into nurse call activity across all of their facilities in a single dashboard. It collects and analyzes call data from your Vision Link II wireless nurse call systems and presents it in an easy-to-read interface accessible from any authorized device.
My nurses and staff don’t like pagers, what alternatives do you offer? (MicroVision 500Z)
MicroVision 500Z alarm calls, whether from residents or other devices of your choice, can go to pagers, as a text message to cell phones, as a display on LED reader boards, or to a central monitoring service. The call will continue to escalate until answered.
How many devices can I use on the Vision Link® Systems?
VisionLink® or VisionPro® and MicroVision 500Z wireless systems can support 65,000 transmitters including pendants, wall stations, door/window, smoke detectors, bed pads, chair pads, floor mat, and/or wheelchair pads with alarms that go to the console and out to the notification devices of your choice. MicroVision 200Z Plus supports up to 100 wireless stations, pendants and other devices.
What recurring fees or licenses will I be charged annually with your system?
None. Your system belongs to you and we believe that quality equipment should not require any ongoing fees for software licenses or technical support.
How long have you been manufacturing your equipment and is your system backwards compatible?
Glad you asked. We recently celebrated 30 years as the leading manufacturer of wireless nurse call systems. Many customers who purchased systems from us 30 years ago are still using them today and adding new technology and services as needed.
How do I know which system is best for my facility?
Unlike most companies each of our sales representatives have worked here for at least 10 years so they will be familiar with your care level and client type. They will ask questions so they can help determine your needs which will allow them to provide you with a complete quote.
Does your system require repeaters?
Yes. Repeaters need to be installed approximately every 150 feet, and we will mark your plans or diagrams with the location. They simply plug into an available electrical outlet and use a wireless mesh network that is spread spectrum 902 to 928 MHz with multiple transmissions to ensure building penetration. They do not interfere with your existing Wi-Fi or other wireless networks that may already be installed in the building.
Do your systems have battery backup in case of power failure?
Yes. Every console whether desktop or computer style ships with a UPS (uninterruptible power supply) for battery backup. Repeaters can have an internal battery providing up to 48 hours of operation.
How do I know if a call station or pendant is working?
All wireless devices and repeaters are supervised by the system and an alert will appear at the console with the device name that can be automatically sent to maintenance for battery replacement or operation check.
Do we have to throw away our old nurse call system or can we upgrade it?
Easily upgrade or add to an existing system. Our experienced sales department would be happy to help you with any questions from integration to an online demonstration. Call us today toll free at 1-888-826-3394.
Why is wireless a better choice for us than a traditional wired call system?
Wireless is taking the nation by storm because of the immense cost savings that wireless systems have to offer. Don't throw your money away on a wired system that could be a dinosaur or cost a lot of money to upgrade in a couple of years. Wireless offers you the unique capability to easily upgrade, integrate and customize. PLUS, you don't have to run all that expensive wire, conduit and electrical backboxes that can be damaged or become obsolete over time. Wireless stations can be easily installed and moved giving you much greater flexibility for change.
How hard is the VisionLink® system to program and set up?
FREE programming available at customer request. Let us take the hassle out of it for you so your system is customized the way you want it at no charge. VisionLink programming is very simple - just fill in the blanks. Easier yet, call our toll free technical support center and your friendly technician will walk you through whatever change you would like to make.
I have three floors and would like staff to be able to view and answer calls on all floors. Do I have to put a VisionLink® system on every floor?
No. If you want multiple nursing stations or other locations to view all calls in progress you can use your network wiring to connect remote monitors to your VisionLink system without the expense or space requirements of additional computer CPU's.
Can VisionLink® send alarms to my existing central station monitoring service?
Yes, VisionLink® easily integrates with most central station monitoring services.
My nurses and staff don’t like pagers, what alternatives do you offer?
Vision Link® alarm calls, whether from residents or other devices of your choice, can go to pagers, two-way radios, as a text message to cell phones, as a voice message to pre-programmed telephone numbers, to SNOM wired and wireless phones, as a display on reader boards, as an e-mail or to a central monitoring service. The call will continue to escalate until answered.
I already use a wandering patient system, do I have to replace it with yours?
No, VisionLink® easily integrates with most wanderer management, fall monitoring and security equipment so you don't have to replace everything to get a fully integrated system.
Can I run Statistical Call reports and/or print them from VisionLink®?
Yes, the VisionLink® system records the time, room number and duration of all calls enabling staff to develop protocols for quicker response and better care. There are eight standard reports and more available in the advanced package.
I need dome lights can your system do that?
Yes, our patented dome light controller can give you as many of our LED corridor and zone lights as you need. They easily “daisy chain” on a single pair of wires and can provide different colors for different call devices or priorities (red, blue, white, flashing, etc.)
How many pagers can I use on a paging transmitter?
One paging transmitter can support any number of pagers on the same frequency. The system also offers the ability to assign escalating paging, paging groups and manager pagers to ensure your residents receive the assistance they need plus pager assignments to ensure maintenance notifications go to the right person.
How many devices can I use on the MicroVision 500Z® system?
MicroVision 500Z wireless systems can support 65,000 transmitters including pendants, wall stations, door/window, smoke detectors, bed pads, chair pads, floor mat, and/or wheelchair pads with alarms that go to the console master and out to the desired notification types.